- Product manufactured and distributed can only be warranted in the event of the defects determined by Casper Malaysia.
- Warranty period for wall-mounted air conditioners is 36 months from date of purchase for complete set (but not exceeding 40 months from date of manufacture) and 60 months from the date of purchase for compressor (but not exceeding 70 months from the date of manufacture).
- Labour and gas are chargeable after one year from date of purchase; cleaning/servicing/maintenance of the air conditioner is not included in the warranty.
- The company reserves the right to make repairs to defective parts instead of replacing.
- Under the following circumstances, services and parts will be chargeable even within the warranty period; Failure to produce/present the warranty card or receipt when servicing is required. Unit is being tampered with, altered in any way by any unauthorized technicians, not handled in accordance with its operating instructions, rough handling, misuse, negligence or accident and parts being removed. Any damage caused by the attack of household pets, directly or indirectly by fire, lightning, natural disaster (convulsion of nature), pollution, war, riot or civil commotion, abnormal voltage or the usage of generator. The damage/defects are caused by; Chemical reaction, excessive heat & dust, corrosive surrounding (near seashore), wear and tear on all exterior coverings, installation or connection to the wrong local main voltage, unauthorized repairs, power supply taken from generator set, irregular power supply, and power surge. Corrosion, rusting, stains & enamel paintwork, on condensing coil causing of outdoor compressor breakdown (Compressor No Warranty).
- There is no warranty for batteries, electrostatic filter, carbon active filter, and filter dryer.
- The owner (s) shall be liable to pay for transport and attendance charge at a rate to be assessed by the company when called to carry out maintenance services even though the set is still under warranty. Labour charges for any warranty claim is only free for the first year.
Should you have any further queries, please contact our careline at +60 10 809 0099
